The State of Systems of Agreement, 2020
Challenges and Advances in the Digital Transformation of Agreements and Agreement Processes
All business processes rely on agreements — whether those are
agreements between business units, clients, partners, employees or even a mix of these stakeholders. Now more than ever, firms are examining their agreement processes to determine where and how they can be more efficient, more user-friendly and more secure. While there have been improvements year over year, the opportunity is still vast for firms to continue digitising, automating and connecting their agreement processes.
In January 2020, DocuSign commissioned Forrester Consulting to
evaluate firms’ systems of agreement, which are defined as the collection of technologies and processes used for preparing, signing, acting on and managing agreements. Agreement types include contracts, offer letters and the many other types of written agreements used across nearly every business function.
